Q. DO YOU OFFER 24/7 SERVICE?
Yes! Just call our regular phone number at (877) 762-7483 and follow the phone prompts to get service 24 hours a day, 7 days a week.
Q. I'M PURCHASING A HOME AND THE POWER HAS BEEN OFF FOR OVER A YEAR. WHAT DO I DO?
This is a normal process. Your electric company isn’t picking on you. The electric company has regulations that will not allow them to turn on the electric if it has been off for over a year, unless a registered electrician or inspector checks the service to ensure safety of it. An inspection will need to take place to ensure that when they reconnect power no damage has taken place in the amount of time the power was off and no one will be hurt through reconnection. One of our licensed electricians will examine the entire service and make any repairs that are necessary if needed. Then, we’ll call a third party inspector to pass the service. Once the service is passed, we will have the electric company reconnect the electric and you will be ready to go!
Q. HOW CAN I TELL WHEN AN ELECTRICAL OUTLET IS NOT SAFE?
The plug falls out of the outlet without touching it, or the outlet is not secure and will move easily when touching it. When the outlet is warm or hot to the touch, you need to immediately take care of the issue by unplugging the device and calling Kratt Electric, Inc, as this type of problem can result in a fire.
Q. WHAT IS A SURGE PROTECTOR AND SHOULD I GET ONE?
Surges are created by lightning or from the local power station. Sometimes, a surge of electricity can flood out to the residents from the power station. A surge protector helps to protect your electrical devices from a power surge. Usually, surge protectors are used for electronic devices such as computers and flat-screen televisions. If you appreciate your electronic devices and want them to perform efficiently without having to worry about replacing them, you may want to consider protecting your devices with a surge protector.
Q. WHAT IS THE DIFFERENCE BETWEEN CONVENTIONAL CIRCUIT BREAKERS AND AN AFCI?
Conventional circuit breakers only respond to overloads and short circuits; so they do not protect against arcing conditions that produce erratic, and often reduced current. An AFCI is selective so that normal arcs do not cause it to trip. The AFCI circuitry continuously monitors the current and discriminates between normal and unwanted arcing conditions. Once an unwanted arcing condition is detected, the AFCI opens its internal contacts, thus de-energizing the circuit and reducing the potential for a fire to occur. An AFCI should not trip during normal arcing conditions, which can occur when a switch is opened or a plug is pulled from a receptacle.